Skip to Main Content

Enabling Services Helps LACCD Launch CCC MyPath

May 26, 2020

Los Angeles Valley College MyPath home screen, May 2020On May 4, Los Angeles Community College District (LACCD) went live with CCC MyPath at all nine of its college campuses, which collectively serve more than 11 percent of California’s community college students.

The implementation of MyPath is the culmination of a nearly two-year relationship developed by Monica Zalaket, a College Relationship Manager (CRM) with the CCC Technology Center Enabling Services team, and is a testament to the ability of Enabling Services to bring a college-centric approach to systemwide technology adoption. Zalaket has also guided LACCD through its adoption of the SuperGlue integration architecture, Multiple Measures Placement Service (MMPS), and the four-application CCCApply Suite.

“The Enabling Services model is building a relationship and understanding the college’s needs, versus individual project teams trying to get the college to do something,” explained Zalaket, who praised the tireless efforts of the Enabling Services project team. That team included Implementation and Configuration Engineers Beth Knowles and Ramya Hari, and Implementation Project Manager Brian Moss..

As CRM for the LA district, Zalaket developed strong ties with Betsy Regalado, LACCD’s Associate Vice Chancellor of Educational Programs and Institutional Effectiveness. Zalaket credits Regalado’s strong project vision and management for successful, on-time delivery of both MyPath and the MMPS in May.

“They have been incredibly professional, productive and a pleasure to work with,” said Zalaket. “Betsy also managed the technology team that implemented SuperGlue, and collaborated as our Peoplesoft Pilot college for a successful Multiple Measures Placement Service launch in May! All were happening at the same time - technical and functional teams engaged in Tech Center projects.”

For the MyPath project, which included a customized instance of Career Coach, Regalado established a consortium of 30-plus LACCD representatives, and created a transparent timeline with in-person meetings and specific “rules of engagement” for the project, Zalaket said.

Methodical Approach

For the MyPath project, which included a customized instance of Career Coach, Regalado established a consortium of 30-plus LACCD representatives, and created a transparent timeline with in-person meetings and specific “rules of engagement” for the project, Zalaket said.

“Their methodical teamwork has resulted in the execution of on-time project delivery for all colleges,” Zalaket said.

The goal was for all nine colleges to go live concurrently by May to capture summer and fall 2020 registrations. The district hoped to encourage students to explore career options before selecting a program of study, and be able to track onboarding progress and send reminders where needed, while also ensuring students were guided toward appropriate on-campus resources.

While each college’s MyPath would have its own branding and resources, a standard user-experience across all campuses - including the order of onboarding steps - was a must for this project. It was also imperative to ensure students felt welcomed and connected, not frustrated by the process, and that students should be able to complete all onboarding steps in less than an hour.

Pandemic Strikes

When the COVID-19 pandemic forced campuses to close in March, the team - forced to work remotely - adjusted the project scope and schedule. While MyPath would launch on time, Career Coach was recast as “part two,” because the required curriculum review is best accomplished face-to-face, Zalaket said.

Nevertheless, within the first week of launching MyPath, LACCD was able to capture 7,594 completed tasks - representing a significant increase of systemwide MyPath usage in that time period.

Also during this time, the Enabling Services team created a custom COVID advisor card for LACCD’s MyPath interface. The advisor card is an information tile that includes links to essential COVID-19 information and resources, as well as the college’s social media.

The Tech Center Enabling Services team was in constant communication with the colleges to ensure timelines, relationships, and any concerns or glitches were being taken care of, Zalaket said.

“They worked so hard and did such a good job,” she said. “LA wants to keep our team close to them, keep the energy going.”

And that’s the whole idea - to keep colleges engaged, and discover additional ways to serve their needs, and those of their students, with systemwide technology solutions.

“There are 114 colleges, and 114 different ways of doing things, but they have a lot in common,” Zalaket said. “The ES model of project management has allowed for a more collaborative relationship and a successful way to be able to see what the trends are and come up with solutions that work for individual colleges.”